Event Format



Tue, Aug 04, 2020, 12:00 PM – Tue, Aug 04, 2020, 01:00 PM



Event Host

Open To




Jennifer Hoel, Medical University of South Carolina
Andrew Gelasco, Medical University of South Carolina
Richard Terhune, Medical University of South Carolina


Virtually everyone, in every industry, is being asked to "do more with less." Facilities support is no different. While more with less may be possible in the short run, it is an unsustainable long-term solution. Employees burn out, quality suffers, and delays are inevitable. So, what else can you do? The Medical University of South Carolina facilities team has begun a Lean initiative. Our goal is to create a culture of continuous improvement and empower all employees to find opportunities for cost savings, time reallocations, and improved customer service. Lean thinking challenges us to prioritize what customers’ value and understand the flow of products and services across departments and technologies. We have begun our journey by focusing on the work order process, – from customer request through billing. By using the Lean Value Stream Mapping tool, we have defined 10 key improvement projects and set data driven goals to dramatically improve our process.

Learning Objectives: 

  • Describe how Lean philosophy can work in service environments.
  • Identify Lean tools that are most effective in service processes.
  • Determine which processes benefit from Value Stream Mapping.
  • Apply the Value Stream Mapping event process.