Cape Coral Hospital: Improving HCAHPS Scores Through Health Care Design (Infographic)

January 11, 2017

Only two of the 32 HCAHPS survey questions focus directly on the health care physical environment, but the patient experience is shaped by a variety of health care design factors that influence all survey questions. Hospital layouts can affect staff responsiveness. Communication scores can improve by designing quiet spaces. Research shows patients’ perception of cleanliness can be improved with lighting, décor, and furniture choices, and that pain management is influenced by positive distractions, such as views of art and nature – concepts of active health care design. A recent Hospitals in Pursuit of Excellence guide on this topic shows multiple ways to improve HCAHPS scores through the physical environment; and features case studies of hospitals doing just that.

Cape Coral Hospital in Cape Coral, Florida, part of Lee Memorial Health System, is one superstar example of a hospital that improved HCAHPS scores through patient-centered health care design with its “Pathway to Discovery” project. The infographic below tells the hospital’s story.

“Creating an optimal healing environment is not just about the hospital room where the patient is healing,” said Scott Kashman, chief administrative officer of Cape Coral Hospital. “It a holistic environment that supports patients when they are sick, while also promoting prevention and lifestyle choices. The environment supports the health and well-being of our team so they are able to provide exceptional patient and family-centered care.”

You can view case studies similar to Cape Coral Hospital’s Pathway to Discovery project in the American Hospital Association’s HPOE guide, Improving the Patient Experience Through the Health Care Physical Environment.